Question 1

What Happens During a Care Consultation?

Accepted Answer

A Care Consultation is a personal meeting with one of our experienced Care Managers to assess your health, home environment, and social care needs. Our goal is to provide guidance and support in navigating home care options. Additionally, we offer a complimentary home safety evaluation to ensure your living space is secure and free from hazards.

This consultation can be arranged at your home or hospital and typically lasts between 30 to 40 minutes. There is no cost for this visit, and you are under no obligation to commit to any services afterward.

Question 2

How Do We Select Our Caregivers?

Accepted Answer

At Prime Care Support, we have a dedicated team committed to recruiting, evaluating, and training top-tier caregivers. Our hiring process attracts skilled caregivers and nurses from around the world, each bringing unique expertise, experience, and compassionate care.

Every applicant undergoes a thorough screening process, which includes multiple interviews, background and health checks, skill assessments, and hands-on training. This ensures that we select only the most qualified and dependable professionals to provide exceptional care.

Question 3

Are Your Caregivers Employees or Contractors?

Accepted Answer

At Prime Care Support, all our caregivers are valued employees, not independent contractors. This means we handle all necessary insurance coverage, workers' compensation, payroll processing, and continuous training. By directly employing our caregivers, we ensure they receive the support and resources needed to provide the highest quality care, giving you peace of mind.

Question 4

Are Your Caregivers Vaccinated for COVID-19?

Accepted Answer

Yes, all caregivers at Prime Care Support are fully vaccinated against COVID-19. Additionally, we have strict safety protocols in place—before each visit, every caregiver must complete a COVID-19 screening questionnaire, which is reviewed in real time by our Care Support team. This ensures the highest level of safety and protection for our clients and their families.

Question 5

How Much Does Home Care Cost?

Accepted Answer

The cost of home care services depends on several factors, including the level of care required, the number of hours needed, your location, and the agency you choose. To provide accurate pricing, we offer a free in-home Care Consultation, allowing us to assess your specific needs before giving a personalized quote.

In general, private home care services typically range between $35.00 to $75.00 per hour. It’s essential to consult with an expert and ask the right questions when comparing agencies to ensure you receive the best care at the right value.

Question 6

Is There a Minimum Hour Requirement Per Visit?

Accepted Answer

At Prime Care Support, we offer flexible care options tailored to your specific needs. While some of our services require a minimum number of hours per visit, others do not. For instance, our standard caregiving service has a 3-hour minimum per visit. However, we understand that every situation is unique, and we strive to accommodate special circumstances whenever possible.

If you’re unsure about the right care plan for you, our team is happy to discuss your needs and find the best solution.

Frequently asked questions